Othman M. Alshaya
Engineering operational excellence at scale — across aviation, sovereign wealth, and Saudi fintech. 12+ years turning complex, multi-stakeholder operations into systems that scale.
About
Senior operations and general services leader with over a decade of progressive experience in facility management, workplace support services, warehouse operations, and administrative services — now applying that foundation to payment infrastructure at national scale as Chief Operations Officer at Digital Pay.
My work sits at the centre of service delivery, field operations, regional coverage, and SLA commitments. From running aviation ground services at Saudi Ground Services, to driving workplace operations inside a PIF entity, to leading the operational engine of a Saudi fintech aligned with Vision 2030 — the throughline has been the same: turn complex, multi-stakeholder operations into systems that scale.
I'm a believer in data-driven decisions, automation as a force-multiplier, and building teams that own outcomes — not tasks.
Othman M. Alshaya Riyadh, Saudi Arabia
Domains
- Operations Leadership
- End-to-end ownership of service delivery, SLA management, and regional coverage at national scale.
- Process Automation
- Python, Excel/VBA, and workflow automation — eliminating manual work where it adds no value.
- KPI Design & Analytics
- Power BI dashboards, KPI frameworks, and root-cause analysis — turning data into decisions that compound.
- Fintech & Payments
- POS infrastructure, SoftPOS deployment, ERP integration, and merchant-facing operations at Vision 2030 scale.
- Workplace & Facility Management
- Hard and soft services, fleet, warehouse, inventory, and records — at multi-site, multi-region scale.
- Vendor & Stakeholder Management
- SLA design, contractor audits, regulatory alignment, and cross-functional coordination across complex stakeholder maps.
Consulting Practice
In parallel with my work at Digital Pay, I advise organizations on digital transformation, business automation, and intelligent payment solutions — engineered for measurable impact at minimum cost. From strategy to implementation under one roof.
- Data Analysis Turn scattered datasets into decision-ready intelligence.
- Project Planning Roadmap, milestones, dependencies, and success metrics.
- Dashboard Creation Interactive Power BI dashboards for executives and operations.
- Digital Transformation From paper to fully automated — ERP, CRM, and finance integration.
- SoftPOS Deployment Tablet-based payment infrastructure for modern merchants.
Career
Experience
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Chief Operations Officer
Digital Pay · Riyadh · Fintech
- Lead strategic and operational management across service delivery, field operations, and regional coverage — owning SLAs across 55,000+ terminals and 600+ daily installations.
- Define and track KPIs across operational departments; develop and manage operational budgets and cost-saving initiatives.
- Oversee workplace support, procurement, vendor management, and facility delivery across 70+ service centers and 3 main warehouses.
- Lead incident response and business continuity; drive innovation through automation and new technology adoption.
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Operations Manager
QSAS — PIF Company · Riyadh · Sovereign Wealth
- Directed workplace support and facility management — leading hard services (facilities, maintenance, infrastructure) and soft services (hospitality, cleaning, guest services).
- Managed fleet allocations, KPIs and SLAs for all service providers, and regular audits for regulatory adherence.
- Owned inventory of office furniture, equipment, and operational supplies — coordinating delivery, installation, and maintenance.
- Managed daily financial reconciliation and reporting; monitored budget performance and surfaced cost-saving opportunities.
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Senior Operations Specialist
QSAS — PIF Company · Riyadh
- Spearheaded automation of internal workplace support processes — reducing manual workload by 30%.
- Built and maintained Power BI dashboards delivering real-time performance analysis for senior management.
- Redesigned workflows across cross-functional teams to enhance general services delivery.
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Senior Associate
National Water Company (NWC) · Jeddah · Utility
- Automated key administrative processes — reducing manual intervention by 20% and improving response times by 15%.
- Created Power BI reports enabling stakeholder monitoring of operational performance metrics.
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Senior Admin Operations
Saudi Ground Services (SGS) · Jeddah · Aviation · 12 yrs
- Managed workplace support, postal, courier, archiving, records management, and equipment provisioning across multiple operational sites.
- Designed and deployed automation tools — reducing manual intervention by 25%; saved 200+ hours annually through paper-to-digital records work.
- Led development of asset tracking and operational reporting systems; produced Power BI dashboards for senior leadership.
- Developed Excel/VBA applications automating data retrieval and service requests — improving efficiency by 20%.
Selected Outcomes
Outcomes, not activities — a career measured in hours returned, manual work eliminated, and operational throughput unlocked.
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55K+
Nationwide POS field operations
Oversee operational scope across 55,000+ deployed terminals, 600+ daily installations, and 1,000+ daily support tickets — via 70+ service centers and 3 warehouses. The largest merchant payment infrastructure in Saudi Arabia.
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30%
Manual workload reduction via automation
Spearheaded automation of internal workplace support processes at QSAS — eliminating 30% of manual workload and driving measurable continuous improvement.
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200hrs/yr
Paper-to-digital records overhaul
Automated paper-based administrative and records management at SGS — saving 200+ hours annually and cutting resource waste by 30%.
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25%
Operational response acceleration
Designed and deployed automation tools at SGS reducing manual intervention by 25%.
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20%
Service-request automation
Excel/VBA applications automating data retrieval and service requests — improving general services efficiency by 20%.
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15%
Response-time improvement
Automated administrative processes at National Water Company — cutting manual intervention by 20% and improving response times by 15%.
Let's connect.
Whether it's an executive role, a consulting engagement, or an advisory conversation — I'd love to hear from you.