Available for advisory & consulting engagements

Operations
that scale.
By design.

I'm Othman — a senior operations leader engineering scale through automation, data, and disciplined execution. Currently COO at Digital Pay, building Saudi Arabia's payment infrastructure.

Let's talk Download CV
Othman M. Alshaya
12+years
55K+terminals managed
200h+saved annually
Scroll
12+
Years leading operations across aviation, sovereign wealth & fintech
55K+
POS terminals under operational scope at Digital Pay
70+
Service centers coordinated across nationwide coverage
30%
Average manual workload reduction across automation projects
About

A career built at
the intersection of
operations & automation.

Senior operations and general services leader with over a decade of progressive experience in facility management, workplace support services, warehouse operations, and administrative services — now applying that foundation to payment infrastructure at national scale.

My work sits at the centre of service delivery, field operations, regional coverage, and SLA commitments. From running aviation ground services at Saudi Ground Services, to driving workplace operations inside a PIF entity, to leading the operational engine of a Saudi fintech aligned with Vision 2030 — the throughline has been the same: turn complex, multi-stakeholder operations into systems that scale.

I'm a believer in data-driven decisions, automation as a force-multiplier, and building teams that own outcomes — not tasks.

Currently Chief Operations Officer, Digital Pay
Location Riyadh, Saudi Arabia
Education B.S. Admin Science — KAU, Jeddah
Languages Arabic (Native) · English (Fluent)
Open to Advisory · Consulting · Speaking
Experience

A track record across scale, sovereignty, and service.

From a 12-year foundation in aviation operations to leading payment infrastructure for a Vision 2030 fintech — every role has added another layer of operational depth.

Jan 2026 — Present

Chief Operations Officer

Digital Pay Riyadh, SA · Fintech
  • Lead strategic and operational management across service delivery, field operations, and regional coverage — owning SLAs across 55,000+ terminals and 600+ daily installations.
  • Define and track KPIs across operational departments; develop and manage operational budgets and cost-saving initiatives.
  • Oversee workplace support services, procurement, vendor management, and facility-related delivery across 70+ service centers and 3 main warehouses.
  • Lead incident response and business continuity; drive innovation through automation and new technology adoption.
Aug 2025 — Jan 2026

Operations Manager

QSAS — PIF Company Riyadh, SA · Sovereign Wealth
  • Directed workplace support services and facility management — leading hard services (facilities, maintenance, infrastructure) and soft services (hospitality, cleaning, guest services).
  • Managed fleet allocations, KPIs and SLAs for all service providers, and regular audits for regulatory adherence.
  • Owned inventory of office furniture, equipment, and operational supplies — coordinating delivery, installation, and maintenance.
  • Managed daily financial reconciliation and reporting; monitored budget performance and surfaced cost-saving opportunities.
Dec 2024 — Aug 2025

Senior Operations Specialist

QSAS — PIF Company Riyadh, SA
  • Spearheaded automation of internal workplace support processes — reducing manual workload by 30%.
  • Built and maintained Power BI dashboards delivering real-time performance analysis for senior management.
  • Redesigned workflows across cross-functional teams to enhance general services delivery.
Jul 2024 — Dec 2024

Senior Associate

National Water Company (NWC) Jeddah, SA · Utility
  • Automated key administrative processes — reducing manual intervention by 20% and improving response times by 15%.
  • Created Power BI reports enabling stakeholder monitoring of operational performance metrics.
  • Identified workflow bottlenecks in facility and administrative operations and implemented targeted streamlining solutions.
Mar 2012 — Jul 2024

Senior Admin Operations

Saudi Ground Services (SGS) Jeddah, SA · Aviation · 12 years
  • Managed workplace support, postal, courier, archiving, records management, and equipment provisioning across multiple operational sites.
  • Designed and deployed automation tools — reducing manual intervention by 25%; saved 200+ hours annually through paper-to-digital records work.
  • Led development of asset tracking and operational reporting systems; produced Power BI dashboards for senior leadership.
  • Developed Excel/VBA applications automating data retrieval and service requests — improving general services efficiency by 20%.
Expertise

Built across the
full operational stack.

Where strategy meets execution — and execution becomes a system that runs without firefighting.

Operations Leadership

End-to-end ownership of service delivery, SLA management, and regional coverage at national scale.

Workplace & Facility Mgmt

Hard and soft services, fleet, warehouse, inventory, and records — at multi-site, multi-region scale.

Process Automation

Python, Excel/VBA, workflow automation — eliminating manual work where it adds no value.

KPI Design & Analytics

Power BI dashboards, KPI frameworks, root-cause analysis — turning data into decisions that compound.

Vendor & Stakeholder Mgmt

SLA design, contractor audits, regulatory alignment, and cross-functional alignment across complex stakeholder maps.

Team Leadership

Building high-performing teams through structured reviews, training programs, and clear ownership.

Continuous Improvement

Lean discipline applied to support functions — measurable ROI on every initiative, from day one.

Regulatory & Compliance

Government relations, regulatory documentation, and compliance under tight Saudi operational standards.

Fintech & Payments

POS infrastructure, SoftPOS deployment, ERP integration, and merchant-facing operations at Vision 2030 scale.

Impact

Selected outcomes,
not just activities.

A career measured in hours returned, manual work eliminated, and operational throughput unlocked.

30%

Workload reduction via automation

Spearheaded automation of internal workplace support processes at QSAS — eliminating 30% of manual workload and driving measurable continuous improvement.

QSAS — PIF2024 – 2025
200hrs/yr

Paper-to-digital records overhaul

Automated paper-based administrative and records management processes at SGS — saving over 200 hours annually and cutting resource waste by 30%.

Saudi Ground ServicesMulti-year
55Kterminals

Nationwide POS field operations

Oversee operational scope across 55,000+ deployed terminals, 600+ daily installations, and 1,000+ daily support tickets — coordinated through 70+ service centers and 3 warehouses.

Digital Pay2026 – Present
25%

Operational response acceleration

Designed and deployed automation tools at SGS reducing manual intervention by 25% and significantly improving operational response times across general services functions.

Saudi Ground Services2012 – 2024
20%

Excel/VBA service-request automation

Developed Excel/VBA applications automating data retrieval and service requests — improving general services efficiency by 20% and reducing handling time for stakeholder requests.

Saudi Ground Services2018 – 2022
15%

Response-time improvement at NWC

Automated administrative and general services processes at National Water Company — cutting manual intervention by 20% and improving response times by 15% across stakeholder requests.

National Water Company2024
Certifications

Always learning.
Always credentialing.

Completed

  • Data-Driven Decisions with Power BIMicrosoft Track
  • Data Analysis & Reporting using Power BIMicrosoft Track
  • Enterprise Risk ManagementGovernance · Risk · Compliance
  • Information Security AwarenessInfoSec
  • Cyber Security & Digital IdentityDigital Identity Track

In Progress

  • Certified Facility Manager (CFM)IFMA
  • ACI Airport Operations DiplomaAirports Council International
  • Accredited Airport Executive (AAE)AAAE
Consulting Practice

Smarter decisions.
Faster growth.

In parallel with my work at Digital Pay, I advise organizations on digital transformation, business automation, and intelligent payment solutions — engineered for measurable impact at minimum cost.

End-to-end ownership, from analysis to launch.

From research to implementation — strategy, automation, system integration, and modern payment infrastructure under one roof. Cost-conscious, system-agnostic, and ROI-anchored from day one.

Start a conversation
01
Data AnalysisTurn scattered datasets into decision-ready intelligence.
02
Project PlanningRoadmap, milestones, dependencies, and success metrics.
03
Dashboard CreationInteractive Power BI dashboards for executives & operations.
04
Digital TransformationFrom paper to 100% automated — ERP, CRM, finance integration.
05
SoftPOS DeploymentTablet-based payment infrastructure for modern merchants.
Get in touch

Let's build something
that actually scales.

Whether it's a consulting engagement, an advisory conversation, or just a coffee in Riyadh — I'd love to hear from you.

oalshaya@hotmail.com +966 50 555 1436 LinkedIn Download CV